LEGAL

Refund and Cancellation Policy

Version: 11 October 2026.

X Protocol costs £5.99 once, with no recurring subscription. Access begins after payment confirmation. Immediate access does not waive your right to cancel.

You can cancel without giving a reason until the end of 14 days after the day of purchase. Notify IOANNIS GALANIS trading as X Protocol by email to spartanxtrain@gmail.com or post to 22 Craven Terrace, Flat A, London W2 3QH, United Kingdom. Sending your cancellation before the deadline is sufficient. State clearly that you wish to cancel and provide your order reference or the email used for the purchase so we can find it. The form below is optional; any clear cancellation statement is accepted.

We refund the full amount you paid us, including where you used the programme. There is no cancellation fee or deduction for use. We issue the refund without undue delay and no later than 14 days after being informed of your cancellation, using the original payment method unless you expressly agree otherwise. Your bank's processing may affect when a refund appears on your statement. We will confirm the refund; contact support if it has not appeared.

Paid programme access ends on a completed full refund. Cancellation does not automatically erase your training records: account deletion is a separate choice. If you want an export, request it when cancelling or use the available device export before deleting your account. A refund request does not require you to supply a medical explanation, identity document or bank details by email.

After this 14-day period, you still have statutory rights where content or services are faulty, misdescribed or not supplied as agreed. Those rights are not replaced by this policy. Contact support about the problem and the remedy you seek. We aim to reply within two working days.

I hereby give notice that I cancel my contract for X Protocol programme access.

Ordered on: __________

Order reference or purchase email: __________

Consumer name: __________

Consumer address: __________

Date: __________

Signature (only if this form is sent on paper): __________